Privacy policy

Privacy Policy

Your trust matters to us. This policy explains what personal data we collect and why, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

What we collect
When you shop with us, we collect the information needed to fulfil your order: your name, shipping address, email, phone number, and payment details. We also collect basic browsing data through cookies to improve your experience.

Consent
By placing an order or signing up, you consent to the collection and use of your data for the purposes described here. You may withdraw consent at any time by contacting us, though this may affect our ability to fulfil pending orders.

How we use it
We use your information to process and deliver your orders, communicate with you about your purchase, provide support, and — only if you opt in — send you updates and offers. We do not use your data for any purpose beyond what is stated here.

Sharing
We share your details only with the partners needed to fulfil your order: our print and fulfilment provider, payment processors, and shipping couriers. We never sell your personal information.

Payments
Payments are processed through secure, RBI-compliant third-party payment gateways. We do not store your full card details on our servers.

Cookies
Our site uses cookies to keep your cart working, remember preferences, and understand how the store is used. You can disable cookies in your browser, though some features may not work properly.

Your rights under the DPDP Act
You have the right to access, correct, update, or request erasure of your personal data, and the right to grievance redressal. To exercise any of these rights, email ajuluxventures@gmail.com — we'll respond as required under applicable law.

Data retention
We retain order data only as long as needed for legal, tax, and operational purposes.

Grievance Officer
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the DPDP Act, 2023:
Grievance Officer: Jay Ajudiya
Email: ajuluxventures@gmail.com
Complaints are acknowledged within 48 hours and resolved within 30 days.

This policy may be updated from time to time. Last updated: 6 July 2026.